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Open Your Terms & Conditions

Clear account steps, wallet rules and access conditions sit together in the surat666 Terms & Conditions, so you can check them before opening an account.

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surat666 Open Your Terms & Conditions
HELP WITH POLICY QUESTIONS

Ask Us Before You Accept

A clear support path helps when a clause affects your account, wallet status or access request. We can point you to the relevant Terms & Conditions wording rather than asking you to search through unrelated pages. Use the support channel shown after login, or send a message through the contact form with your account phone number and the question you want answered. Do not include your password, one-time code or full payment credentials in a support message.

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Account wording

If you are unsure how phone verification, duplicate accounts or login details fit the Terms & Conditions, contact us from the account help route. Include the section name and the email or phone detail linked to your account so we can locate the correct record.

Wallet clarification

For a DANA, OVO, GoPay or QRIS question, send the payment reference, date and selected route through the support form. We can explain the applicable wallet condition and ask for a receipt when the account status does not match your payment record.

Access request

When access depends on local law or an account check, ask us for the specific reason through the signed-in support channel. We will keep the conversation tied to your account and identify any document or account step needed before the request can continue.

HOW WE HANDLE YOUR DETAILS

Check Data, Cookies and Account Security

The Terms & Conditions work alongside the account controls that protect your sign-in and policy requests.

Data use

We handle your account phone number, contact details and transaction references for account operation, support replies and payment checks. The Terms & Conditions do not permit you to submit another person’s identity or payment details as your own.

Cookie choices

Our browser session may use cookies to keep you signed in and preserve selected account settings. If you clear them on an Android browser or desktop browser, you may need to sign in again and repeat the phone verification path.

Login protection

Keep your password and one-time verification code private, and sign out on a shared device. If you suspect that another person accessed your account, contact support promptly and mention the affected device or login time.

Payment records

For DANA, OVO, GoPay, QRIS, virtual account and bank transfer checks, we may compare the payment reference with the account record. Send only the receipt details requested; never send a full password or wallet PIN.

Retention requests

Some account and payment records may need to remain available for the period required to resolve a dispute, answer a policy request or meet a legal duty. Ask support which record your request concerns and we will explain the available route.

Policy changes

When wording changes, we place the updated Terms & Conditions on this page and show the effective date where applicable. Check this page before a new account step, wallet route or access request if you have not used the account recently.

Find Answers About Your Conditions

These answers focus on the Terms & Conditions questions you are most likely to ask before opening or continuing an account. We keep the practical details close to the account path, including phone verification, payment references, browser sessions and requests to change stored information. If your situation is unusual, use the signed-in support route and quote the relevant clause so we can address your case directly.

You can read the current Terms & Conditions on this page before opening an account or using the lobby. Scroll through the policy sections, check the effective wording and contact support if a clause about account access, wallet status or data handling is unclear.

Yes. Access depends on local law, and you should use the service only where local law permits. We may restrict an account request or ask for clarification when location, account details or a payment route creates a legal or policy concern.

You must provide accurate details and complete phone verification before account access. Keep your login information private and do not create an account with another person’s details. If verification stalls, contact support from the available account help path.

The payment condition applies to the route you select and the account record connected to it. Follow the displayed DANA, OVO or QRIS steps, keep your receipt reference and contact support if the wallet status does not match the transaction.

Yes, send a correction or access request through the signed-in support channel and identify the account detail involved. We may ask for verification before changing phone, contact or payment-related information, and some records may need to remain for a legal duty.

Clearing cookies can end your browser session and remove saved settings, so you may need to sign in again. The Terms & Conditions still apply after that step, and phone verification may be requested again before account access returns.

Use the support route shown after login or the contact form, then name the decision, date and relevant policy section. Include a payment reference only when needed, never your password or wallet PIN, and ask for the account-specific explanation.

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